Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to appointments, services, purchases, promotions and use of the website operated by Allure Salon (NE) Ltd, trading as Allure Hair & Beauty, at:

Allure Hair & Beauty
3–9 Bishopton Lane
Stockton-on-Tees
TS18 1PS

Telephone: 01642 961060
Email: reception@salonallure.co.uk

Throughout these Terms, “Allure”, “we”, “our” and “us” refer to Allure Salon (NE) Ltd trading as Allure Hair & Beauty.

By booking an appointment, purchasing goods or services, purchasing or redeeming a gift voucher, participating in a promotion or using our website, you agree to the relevant Terms & Conditions set out below.

Nothing in these Terms affects your statutory rights as a consumer.

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1. Booking an Appointment

Appointments may be booked online, in salon, by telephone or through another booking method made available by Allure Hair & Beauty.

When booking, you are responsible for ensuring that the information you provide is accurate and that we have an up-to-date telephone number and, where requested, email address for you.

Please ensure that you book the correct service and sufficient appointment time. If you are unsure which service you require, please contact the salon before booking.

Some services require consultation, patch testing, strand testing or another suitability assessment before treatment can take place.

An appointment is not transferable to another person without our agreement.

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2. Booking Deposits

We may require a booking deposit of up to 50% of the appointment value to secure an appointment.

Deposits may be required for new guests, longer appointments, colour services, treatment packages or any appointment where a substantial amount of salon time is being reserved.

The deposit forms part-payment towards the appointment and will be deducted from the final amount due following your service.

Where an appointment is cancelled or rescheduled with at least 48 hours' notice, the deposit may be transferred to a replacement appointment or refunded where applicable.

Our late cancellation terms apply where less than 48 hours' notice is provided.

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3. Cancellation & Rescheduling Policy

Every appointment at Allure Hair & Beauty has dedicated time reserved specifically for that guest. Late cancellations can leave substantial appointment time that cannot reasonably be offered to another client.

We therefore require a minimum of 48 hours' notice if you wish to cancel or reschedule an appointment.

More Than 48 Hours' Notice

Where at least 48 hours' notice is provided, your booking deposit may be transferred to another appointment or refunded where applicable.

Between 24 and 48 Hours' Notice

Appointments cancelled or rescheduled with less than 48 hours but at least 24 hours' notice will result in the loss of the booking deposit.

The deposit will not normally be transferred or refunded.

Less Than 24 Hours' Notice

Appointments cancelled or rescheduled with less than 24 hours' notice will be charged at 100% of the booked appointment value.

Where a booking deposit has already been paid, this will be retained and credited towards the cancellation charge. The remaining balance will be charged to the payment card securely held on file through our booking or payment provider where available.

By booking an appointment, providing payment details and accepting our booking terms, you authorise Allure Hair & Beauty to charge an applicable late-cancellation or no-show fee to the payment method held on file in accordance with this policy.

Where no valid payment method is available, the outstanding balance will become payable and may need to be settled before another appointment can be booked.

Our cancellation charges are intended to reflect the salon time reserved, staffing commitment and loss associated with appointments cancelled at short notice.

We understand that genuine emergencies and exceptional circumstances occasionally occur. Allure reserves the discretion to consider these individually and to reduce or waive a cancellation charge where appropriate or where required by law.

Nothing in this cancellation policy limits any cancellation or refund rights that a consumer may have under applicable law.

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4. No-Shows

A no-show is an appointment that is missed without the client contacting us before the scheduled appointment time.

No-show appointments will be charged at 100% of the booked appointment value.

Where a deposit has been paid, the deposit will be retained and the remaining balance may be charged to the payment card held on file.

Any outstanding balance may need to be paid before another appointment can be secured.

Repeated no-shows or late cancellations may result in full prepayment being required for future appointments or Allure declining to accept future bookings.

5. Late Arrival

We kindly ask guests to arrive promptly so that they can enjoy the full appointment and experience reserved for them.

If you arrive late, we will always try to accommodate you. However, we cannot allow lateness to affect appointments booked after yours.

Depending on the service and the time remaining, we may need to:

shorten or adapt your service;

omit part of the booked service;

move the appointment to another time; or

reschedule the appointment entirely where it is no longer possible to perform the treatment safely or to the standard expected at Allure.

Where your appointment must be shortened or cannot be completed because of late arrival, the original appointment value may still be payable.

6. Appointment Reminders

Where we hold a valid mobile number or email address, we may send appointment confirmations and reminders as a courtesy.

These reminders do not replace your responsibility for remembering your appointment.

Failure to receive an automated reminder does not exempt an appointment from our cancellation or no-show policy.

We may also contact you if your stylist or therapist is unavailable or if an unavoidable change needs to be made to your booking.

7. Consultations

Consultation is an important part of the Allure experience and allows us to understand your desired result, treatment history, lifestyle and any factors that may affect your service.

Certain appointments may require a separate consultation before the treatment can be booked.

Where a consultation booking fee is charged, the conditions of that fee will be explained when the consultation is arranged.

A consultation does not guarantee that a requested treatment will be suitable or achievable.

Our professionals reserve the right to recommend an alternative approach, additional testing, a treatment plan over multiple appointments or no treatment where proceeding would not be appropriate.

8. Patch Testing

Certain hair colour, brow, lash and beauty services require a patch test before treatment.

Where a patch test is required, it must be completed within the timeframe advised by Allure Hair & Beauty and/or the product manufacturer.

It is the client's responsibility to complete any required patch testing before their appointment.

If the appropriate patch test has not been completed, has expired, or circumstances have changed in a way that means another patch test is required, we may be unable to carry out the booked service.

Our normal cancellation terms may apply where an appointment cannot proceed because a required patch test was not completed.

9. Hair Colour & Chemical Services

Hair colour and chemical services are subject to professional consultation and assessment.

Previous colour, home colour, bleaching, chemical treatments, medications, mineral deposits, hair condition and undisclosed treatment history can all affect how the hair responds.

We may recommend strand testing before carrying out a colour transformation or corrective service.

A strand test provides useful information but cannot guarantee precisely how every area of the hair will respond during a full treatment.

Colour correction, removal of artificial pigment and significant colour transformations may require several appointments.

Where the desired result cannot safely be achieved in one session, maintaining the condition and integrity of the hair will take priority.

Hair colour services are available to guests aged 16 and over, subject to consultation and any required testing.

10. Hair Extensions

Hair extension suitability will be assessed before or during consultation.

Results and longevity depend on natural hair, home care, maintenance appointments and following the aftercare advice provided.

Clients are responsible for attending recommended maintenance appointments and following appropriate home-care instructions.

Failure to maintain extensions correctly may affect their appearance, longevity and suitability for continued wear.

11. Beauty, Brow, Lash & Skin Treatments

Beauty treatments are subject to consultation and contraindication checks where appropriate.

Results vary between individuals depending on factors including skin type, hair growth, lash cycle, home care, lifestyle and previous treatments.

Certain treatments may need to be adapted, postponed or declined where we believe proceeding would not be appropriate or safe.

Where ongoing maintenance is recommended, such as eyelash extension infills, results cannot be guaranteed where appointments are left beyond the recommended maintenance period.

12. Health, Allergies & Medical Information

The health, comfort and safety of our guests are extremely important to us.

You must inform your stylist or therapist of relevant circumstances that could affect your treatment, including, where applicable:

allergies or sensitivities;

pregnancy;

medications;

medical conditions;

injuries;

recent operations or procedures;

skin conditions;

previous reactions to products or treatments; and

any significant change since your previous appointment.

Some of this information may be considered health information and will be handled in accordance with applicable data-protection law and our Privacy Policy.

Our team may adapt, postpone or decline a service where information provided indicates that proceeding may be unsuitable.

Where relevant information has deliberately been withheld, this may affect our ability to assess treatment suitability and the outcome of the service.

Nothing in these Terms excludes liability where it would be unlawful for us to do so.

13. Age Restrictions

Minimum age requirements differ depending on the treatment.

Certain services may not be performed on anyone under the age of 16.

Hair colour services are available to guests aged 16 and over, subject to consultation and required testing.

For some beauty services involving younger clients, parental or guardian consent and/or attendance may be required.

Please contact the salon before booking if you are unsure whether an age restriction applies to a particular service.

14. Right to Refuse or Discontinue a Service

Allure Hair & Beauty reserves the right to refuse, postpone or discontinue a service where there is a reasonable professional, health, safety or behavioural reason for doing so.

This may include circumstances where:

a contraindication or health concern makes treatment unsuitable;

required consultation, patch testing or strand testing has not been completed;

the client does not meet the relevant age requirement;

relevant information affecting the safety of the service has been withheld;

continuing the treatment could compromise the health or condition of the hair, skin, nails, brows or lashes;

the client appears to be intoxicated;

instructions or professional safety advice are repeatedly ignored; or

behaviour towards our team or other guests is inappropriate.

We have a zero-tolerance approach to threatening behaviour, harassment, discrimination, sexual harassment, verbal abuse, intimidation, physical aggression or assault.

Such behaviour may result in the service being stopped immediately and the individual being refused future appointments.

15. Our Salon Environment

Allure Hair & Beauty is committed to providing a calm, welcoming and professional environment for our guests and team.

We ask clients to be respectful of other guests, our team, salon property and the atmosphere of the salon.

Where behaviour significantly disrupts the experience or safety of others, we reserve the right to ask the individual to leave.

16. Children in the Salon

We understand that childcare arrangements can occasionally be difficult.

However, salons contain hot tools, chemicals, electrical equipment and other potential hazards. Children accompanying clients must therefore remain appropriately supervised at all times.

Where a child cannot be safely supervised during a service or their presence makes it unsafe or impractical to complete the appointment, we may need to rearrange the service.

17. Personal Belongings

Please keep personal belongings with you or in the area indicated by our team.

Allure Hair & Beauty cannot accept responsibility for loss or damage to personal belongings except where liability arises because of our negligence or where it cannot lawfully be excluded.

18. Pricing

Prices displayed on our website, booking system, social media or salon materials are correct to the best of our knowledge at the time of publication.

All prices include VAT where applicable.

We reserve the right to update our pricing.

Some services are advertised from a particular price because the final cost depends on factors such as:

appointment duration;

hair length or density;

product usage;

complexity of the service;

additional colour or treatment required; or

the level of professional performing the service.

Where appropriate, an estimated or confirmed price will be discussed during consultation.

If additional work becomes necessary during an appointment, we will aim to discuss any material change in price before proceeding.

19. Payment

Payment is due at the end of your appointment unless the service has been prepaid or another arrangement has been agreed.

We accept the payment methods displayed in salon or through our booking and payment systems.

Where a balance remains outstanding, we may require payment before accepting another booking.

20. Payment Cards Held on File

Where available, clients may be asked to provide a payment card to secure an appointment.

Payment information is handled through our booking and/or payment provider rather than being manually recorded as full card details by salon staff.

By providing a card to secure a booking and accepting these Terms, you authorise applicable booking, cancellation and no-show charges to be processed in accordance with the policy you accepted when making the appointment.

21. Service Results & Expectations

Our professionals will use reasonable care and skill when delivering your service.

Beauty and hair treatments are not identical manufacturing processes and individual results can vary.

Factors including natural hair, skin, nails, lash growth, previous chemical services, home colouring, product history, lifestyle, maintenance and home care can influence the final result and longevity.

We will be transparent where a requested outcome is unlikely to be achievable or advisable.

Nothing in these Terms affects your legal right to have services performed with reasonable care and skill.

22. Concerns Following a Service

We want every guest to leave Allure feeling happy with their experience.

If you have a concern about a treatment or service, please contact us as soon as reasonably possible so that we can understand what has happened and, where appropriate, inspect the result.

Please give us a reasonable opportunity to investigate and, where appropriate, propose a suitable remedy.

Your statutory consumer rights are not affected.

23. Gift Vouchers

A Gift Voucher means an electronic or physical voucher containing prepaid value that can be redeemed against eligible purchases at Allure Hair & Beauty.

Gift vouchers:

cannot be exchanged for cash;

cannot normally be used to purchase another gift voucher;

cannot be retrospectively applied to a completed transaction; and

may be subject to additional conditions clearly stated when purchased.

Where the purchase exceeds the available voucher value, the remaining amount must be paid using another accepted payment method.

Where a physical voucher is issued, we may request that it is surrendered when fully redeemed.

Gift vouchers should be treated like cash. Lost, stolen, altered or damaged vouchers may not be replaceable where we are unable to verify the voucher and remaining balance.

We reserve the right to correct a voucher balance where a genuine technical, clerical or accounting error has occurred.

Any expiry date or specific redemption restrictions will be clearly stated on or alongside the voucher.

Your statutory rights are unaffected.

24. Discounted & Promotional Gift Vouchers

Where a gift voucher is purchased as part of a promotion or at a discounted price, additional promotional conditions may apply.

Unless otherwise stated:

promotional gift vouchers cannot be used alongside another discount or promotion;

they cannot be redeemed for cash; and

promotional restrictions must be met when the voucher is redeemed.

Any specific expiry date, minimum spend or exclusions will be stated as part of the promotion.

25. Promotional Codes & Special Offers

Individual promotions may have specific terms, eligibility requirements, dates, appointment restrictions or exclusions.

Unless the offer states otherwise:

one promotional code may be used per eligible transaction;

promotions cannot be combined with another offer, reward or discount;

promotional codes cannot be exchanged for cash or account credit;

the relevant code must be applied before payment is completed;

discounts cannot be applied retrospectively to completed purchases or services;

promotions apply only to the person or booking meeting the stated eligibility conditions; and

all appointments remain subject to availability.

Where the terms advertised with an individual promotion differ from these general promotional terms, the conditions stated with that promotion will apply.

We may amend or withdraw a promotion where reasonably necessary, without affecting qualifying purchases or bookings already completed where rights have already arisen.

26. New Client Offers

Where a general Allure new-client discount is available, the following conditions apply unless the individual offer states otherwise:

the offer applies to qualifying first appointments;

it is normally available Monday to Friday only;

a minimum qualifying spend may apply;

selected services, stylists or appointment types may be excluded;

trainee or other already-discounted pricing may be excluded;

hair extensions and Keratin Revolution services may be excluded;

retail products are excluded unless expressly included;

the offer cannot normally be combined with another discount, promotion or reward; and

new-client discounts are not normally available during December.

The conditions displayed with the specific promotion at the time of booking will take precedence.

27. Blue Light Card Offers

Where Allure is running a Blue Light Card promotion, a valid Blue Light Card must be presented when requested.

Failure to provide evidence of eligibility may result in the standard service price being charged.

Any service exclusions, minimum spend, valid days or promotional dates will be stated with the applicable offer.

Blue Light Card offers cannot normally be used alongside another offer, promotion, reward or discounted price unless explicitly stated.

28. Refer a Friend

Where the Allure Refer a Friend programme is active:

the referred guest must meet the eligibility criteria stated with the referral offer;

the referred guest must use the appropriate referral link or method where required;

the referring client's reward is issued only after the qualifying new guest has attended and paid for their appointment;

minimum-spend requirements may apply;

rewards apply to eligible services unless otherwise stated;

only one referral reward may normally be redeemed per appointment;

referral rewards cannot normally be combined with another promotion, discount or discounted package;

rewards are non-transferable and cannot be exchanged for cash; and

all appointments remain subject to availability and our standard booking and cancellation policies.

The monetary value, qualifying spend and expiry date shown when the reward is issued will apply to that reward.

We reserve the right to amend or withdraw the referral programme, without retrospectively removing a reward already validly earned unless permitted by law.

29. Allure Rewards

Rewards Points are personal to the account holder and cannot be transferred between clients.

Points may be earned on qualifying services and retail purchases in accordance with the Rewards programme operating at that time.

Points are not normally earned on services purchased or received by another person.

Rewards:

must be booked or selected in advance where required;

cannot normally be applied retrospectively;

cannot be redeemed during December;

cannot be redeemed on Saturdays;

cannot normally be combined with another offer, promotion or discount;

are limited to one reward redemption per day unless otherwise stated; and

have no cash value.

Individual rewards may have additional booking conditions. For example, a complimentary toner reward may require a qualifying blow-dry or cut and blow-dry to be booked alongside it.

Unless otherwise stated when issued, Rewards Points are valid for 12 months.

Points and rewards are non-refundable and cannot be exchanged for cash.

We reserve the right to make reasonable changes to the Rewards programme or individual rewards. Where appropriate, notice of significant changes will be provided.

30. Retail Products Purchased in Salon

Products sold by Allure Hair & Beauty are subject to your statutory consumer rights.

If a product is faulty, not as described or not fit for its intended purpose, please contact us.

For products purchased in salon where there is no fault, there is not automatically a legal right to a refund simply because you have changed your mind.

Any additional goodwill return or exchange policy offered by Allure will be explained at the relevant time.

Nothing in these Terms limits your legal rights in relation to faulty goods.

31. Products Purchased Online

Where physical products are purchased through our website or another Allure distance-selling channel, statutory distance-selling rights may apply.

For most eligible online goods, consumers have a right to tell the retailer that they wish to cancel within 14 days of receiving the goods, followed by a further period in which to return them, subject to applicable legal exceptions.

Certain goods may be excluded from change-of-mind cancellation rights where permitted by law, including in circumstances involving hygiene, sealed goods once unsealed, personalised products or other statutory exceptions.

Faulty, damaged or incorrectly supplied goods will be dealt with in accordance with your statutory consumer rights.

Any delivery and returns information displayed during checkout forms part of the applicable purchase terms.

32. Website Use

Our website may only be used for lawful purposes.

You must not knowingly upload, transmit or introduce:

viruses;

malware;

harmful code; or

material intended to interfere with the operation or security of the website.

You must not use our website in a way that infringes the rights of Allure Hair & Beauty or another person.

33. Website Information

We take reasonable care to keep information on the Allure Hair & Beauty website accurate and current.

However, services, prices, availability, products and other information may occasionally change before a webpage is updated.

Where we become aware of a material error, we will aim to correct it as soon as reasonably practicable.

The website may occasionally be unavailable because of maintenance, technical issues or circumstances outside our reasonable control.

Nothing in this section affects your statutory rights.

34. Intellectual Property

Unless otherwise stated, original content on the Allure Hair & Beauty website, including our branding, written content, photographs, graphics and other original material, belongs to Allure Salon (NE) Ltd or is used under appropriate licence or permission.

Website content may be viewed for personal, non-commercial use.

It must not be reproduced, copied, republished, distributed or exploited commercially without appropriate permission except where permitted by law.

Third-party trade marks, brand names and product imagery remain the property of their respective owners.

35. Privacy & Personal Information

Allure Hair & Beauty takes the privacy and security of personal information seriously.

We collect and process personal information for purposes including managing appointments, providing services, maintaining treatment records where appropriate, processing payments, communicating important booking information, fulfilling purchases and, where permitted, communicating news and marketing.

Personal information will be handled in accordance with applicable UK data-protection legislation and our separate Privacy Policy.

Our Privacy Policy explains in greater detail:

what personal information we collect;

why we collect and use it;

the lawful bases we rely upon;

how long information is retained;

who information may be shared with;

how information is protected; and

your data-protection rights.

Where health or treatment information is required to assess suitability or safely provide a service, that information will be treated appropriately and only used for relevant purposes.

36. Marketing Communications

Providing your details for an appointment does not automatically mean that you must receive promotional marketing.

Where required, marketing communications will be sent in accordance with applicable privacy and electronic-marketing rules and your communication preferences.

You can unsubscribe from marketing communications using the method provided in the communication or by contacting us.

Appointment confirmations, safety information and essential service communications are not the same as promotional marketing and may still be sent where necessary to manage your booking.

37. Cookies

Our website may use cookies and similar technologies.

Essential cookies may be required for the website to function correctly.

Where consent is legally required for non-essential cookies, these should not be activated until the appropriate consent has been obtained.

Further information should be provided through our website's Cookie Policy or cookie-management system.

38. Liability

Nothing in these Terms seeks to exclude or limit liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Nothing in these Terms restricts your statutory consumer rights.

39. Events Outside Our Reasonable Control

Occasionally an appointment may need to be changed or cancelled because of illness, utility failure, severe weather, building problems, transport disruption or another circumstance outside our reasonable control.

Where Allure needs to cancel your appointment, we will aim to contact you as soon as reasonably possible and arrange an alternative appointment.

Any deposit paid towards an appointment cancelled by us will be transferred or refunded as appropriate.

We will not charge you a cancellation fee where Allure has cancelled the appointment.

40. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our services, policies, technology or legal obligations.

The most recent version will be published on our website with an updated revision date.

Changes will apply to future bookings and transactions from the date stated.

Where a material change affects an existing booking, the terms applicable when that booking was made will normally continue to apply unless another approach is required by law or agreed with you.

41. Severability

If any particular provision of these Terms is found by a court or competent authority to be invalid or unenforceable, this will not automatically affect the validity of the remaining provisions.

42. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be dealt with by a court with jurisdiction under applicable law.

Nothing in this section removes any rights a consumer has regarding where proceedings may lawfully be brought.

43. Contact Allure Hair & Beauty

If you have a question about a booking, payment, treatment or these Terms & Conditions, please contact us:

Allure Hair & Beauty
Allure Salon (NE) Ltd
3–9 Bishopton Lane
Stockton-on-Tees
TS18 1PS

Telephone: 01642 961060
Email: reception@salonallure.co.uk